In the ever-evolving world of business, shared services have become the backbone of innovation, efficiency, and growth. Imagine a space where industry leaders gather to share insights, strategies, and stories–that’s the essence of the Weekly with JC sessions. In its third installment, amid global challenges, the stage was set for a captivating discussion on navigating the path to success in 2024 and beyond.
The session welcomed esteemed speakers, each with their unique perspective. Daniel Rupinta, Country Head of iRhythm Technologies; Marilen Tuazon, Country Head of Tenet Global Business Center; and Samir Kumar, Group Chief Shared Services at QBE Insurance, led the conversation with wisdom gained from their years in the field.
Philippines IT-BPM
The chat began with a focus on the Philippines’ Information Technology and Business Process Management (IT-BPM) industry. Picture a sector projected to employ 1.8 million people and generate $39 billion in revenue by 2028. It’s a testament to growth and opportunity in our digital age.
As the discussion unfolded, we explored key strategies for success, like collaboration, dynamism, and openness. In a world of rapid change, these qualities are essential for staying ahead of the curve.
GBS Goals for 2024
We zoomed in on the top goals for 2024 within Global Business Services (GBS):
- Upskilling Shared Services: In a world where technology evolves at lightning speed, continuous learning is key. By investing in the skills of our workforce, we equip them to tackle any challenge that comes our way.
- Leveraging Automation Platform: Automation isn’t about replacing humans; it’s about empowering them. By leveraging automation tools, we can streamline our processes and free up time for more meaningful work.
- Business Partnering: Success is rarely achieved alone. By forging partnerships with like-minded organizations, we can amplify our impact and drive positive change together.
Navigating Change Together
Marilen Tuazon shared her insights into navigating the ever-changing shared services landscape. She highlighted the importance of staying informed about policies and creating an environment where talent can thrive. By empowering our leaders and embracing new ways of working, we can navigate any challenge that comes our way.
Embracing Innovation
Samir Kumar reminded us of the importance of adaptability in today’s world. He shared how QBE Insurance prioritizes talent development and embraces new technologies to meet the needs of its customers. By staying agile and open to change, we can unlock endless possibilities for growth.
The third session of Weekly with JC was a reminder of the power of shared services in driving innovation and fostering growth. With its diverse array of perspectives and insightful discussions, it provided a rich tapestry of insights into the world of shared services. From the Philippines’ thriving IT-BPM industry to the top objectives for GBS in 2024, each topic shed light on the opportunities and challenges facing businesses today.
As we look ahead to 2024 and beyond, let’s embrace change with open arms and harness the power of technology to shape a brighter future. Stay tuned for more inspiring stories and insights in the next edition of Weekly with JC!
Visit our Events page for updates on upcoming seminars, workshops, and training programs.
