The John Clements Guide To FMCG Careers
The John Clements Guide To FMCG Careers
If you’re looking for an exciting and dynamic working experience, look no further than the Fast Moving Consumer Goods industry! It offers numerous employment possibilities, values innovation and unique skills, and provides many opportunities to grow and expand your horizons. Get to know this industry by downloading our exclusive career guide, complete with tips for getting in and moving up!
SNEAK PEEK:
When a business owner hires someone from outside his or her company to do some work that his or her employees would traditionally do themselves, that’s outsourcing. Outsourcing is defined as a process wherein one company offers and fulfills for another the services that are traditionally done in-house. The company that fulfills the work (i.e. the one that provides the service, products or manpower to the business owner) is referred to as an outsourcee, while the company that receives the workforce, goods and services from specialized and usually smaller businesses is the outsourcer.
A Business Process Outsourcing (BPO) company is an outsourcee. It contains the transition and migration of processes, along with the related operational activities and responsibilities, to a third party that has guaranteed the same service level (SLA), and where the client has a firm grip over the vendor for mutual and long-term success.
There are two main categories to the BPO: back-office outsourcing, which includes internal business functions like billing and purchasing, and front-office functions like customer-related services, marketing, and technical support.
