In a growing era of customer-centric approaches in business and ever-expanding consumer choice, Customer Service Representatives in the Philippines are very much in demand, both in the country itself and for business operations of clients abroad. This role appears and is filled quite often on John Clements Consultants Inc’s (JCCI) career page as it is a formidable entry-level position for those starting their careers or those hoping to make a meaningful shift. Like the previous “Spotlight” articles, you’ll find information on the required certifications, duties, salaries, and potential promotions relating to the career of a Customer Service Representative.
Customer Service Representative Credentials
As a flexible starter job, the competencies required for becoming a Customer Service Representative are rather generous. While having finished at least 2 years of college is preferred, some companies do not have a formal education requirement. What’s truly necessary for the role are good phone etiquette, basic computer skills, and strong fluency in the English language for international clients.
To truly excel and advance, however, you’d need to acquire strong customer service skills by developing your ability to build rapport and demonstrate empathy for those you are conversing with. Showcasing a capacity for multi-tasking and flexible processes will inspire confidence in your company, and will serve you well if night shifts or hybrid work arrangements need to be addressed. Patience and professionalism are likewise a must.
What Customer Service Representatives Do?
The job description of a Customer Service Representative can entail answering inbound calls from stores and customers regarding company products and services. You would need to have a solid grasp on common issues that are usually brought up by customers when their concerns reach you, as well as how they can vary. With this knowledge, you should either be able to resolve their complaints yourself, or you will be aware of who to refer them to for the answers they seek.
Far from supplanting them, chatbots can actually complement the duties of a Customer Service Representative and can narrow down possibilities to more pertinent solutions. If it’s available, the technology is there to help. It will help you accrue more achievements rather than cloud them from the eyes of your supervisors.
How Much Do Customer Service Representatives Make?
The average salary of a Customer Service Representative is ₱20,000 per month. The range of what they’re paid can go as low as ₱14,000 to as high as ₱29,000 per month, depending on the territory, although either end represents tremendous extremes.
Customer Service Representative Career Paths
Once you’ve distinguished yourself on the frontline through solving customer issues and fostering solutions, you’ll get the opportunity to move up to supervisorial roles. It may take around 4-8 years to move up to mid-level positions like Customer Service Team Leader and Customer Success Manager. A Customer Service Representative may also advance to related fields such as Technical Support Specialist or Quality Assurance Manager.
After a few more years of managing teams, crafting actionable reports, and upholding corporate standards, you could be viable for promotion to Vice President (VP) for Sales, which has its own distinct career path starting from that point.
Where Do I Start?
If the role of a Customer Service Representative and its career paths appeal to you, we have a selection of open job offers on the JCCI Career Portal. Click on the links below to start applying in the following locations:
Alabang (Remote)
Should you have more questions about the role, our expert recruiters will be sure to answer any you might have once your Customer Service Representative application process is underway.
